Kunaicmart Return Policy

At Kunaicmart, we aim to ensure complete satisfaction with every purchase. If you're not entirely pleased with your product, our straightforward return policy makes it easy for you to process returns or exchanges. Please read through the points below to understand our policy.

1. Eligibility for Returns

• Products are eligible for return within 30 days of the original purchase date.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Certain items, such as perishables, custom-made products, and personal care items, are not eligible for returns for hygiene and safety reasons.

2. Proof of Purchase

• A valid proof of purchase, such as a receipt or order confirmation email, is required for all returns and exchanges.
• Orders without proof of purchase may be ineligible for return or refund.

3. Initiating a Return

• Visit our website and log in to your Kunaicmart account to initiate a return request.
• Navigate to your order history, select the item you wish to return, and follow the provided instructions.
• A confirmation email with detailed return instructions will be sent once your return request is processed.

4. Return Shipping

• Return shipping fees are the responsibility of the customer unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item, as we cannot be held responsible for lost or damaged returns.
• If your return is due to a product defect or error on our part, we will provide a prepaid return label.

5. Product Condition and Inspection

• Upon receiving the returned item, our quality control team will inspect it to verify its condition.
• Items that do not meet our return criteria (damaged, used, or without original packaging) may be subject to a restocking fee or returned to the customer at their expense.
• Once approved, your return will proceed to the refund or exchange stage.

6. Refund Process

• Refunds will be processed to the original payment method within 7-10 business days after approval.
• Credit card refunds may take additional processing time, depending on your bank or card provider.
• If the original payment method is unavailable, we may issue store credit as an alternative.

7. Exchanges

• If you wish to exchange an item for a different size, color, or style, please indicate your preference during the return request.
• Exchanges are subject to product availability; if the requested item is out of stock, we may offer a refund or store credit.
• Exchange items will be shipped after we receive and approve the returned item.

8. Non-Returnable Items

• Certain items, including but not limited to final sale items, gift cards, perishable goods, and personal care products, cannot be returned or exchanged.
• Please review product descriptions carefully before purchasing to avoid misunderstandings regarding non-returnable items.

9. Customer Service Support

• For any questions or assistance with your return, contact our customer service team via email at support@kunaicmart.com or call our toll-free number.
• Our team is available Monday through Friday, 9 AM to 5 PM (local time), to provide additional help and guidance.

10. Changes to the Return Policy

• Kunaicmart reserves the right to modify this return policy at any time. Changes will be updated on our website.
• Please check our return policy periodically for the latest information before making a purchase.